3 Step Returns Process

  • Complete the returns forms detailing your email address, order number which begins with TS, item returned and reason for return.
  • If your order didn’t come with a return form please use the link below to download a form.
  • Upon receiving your returned package we will action your requested refund. You will then receive a refund confirmation by email/SMS.

Return Terms and Guidelines

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • Where a refund is requested, we ask for 10 working days to process items and return your payment. We’ll send you an email to confirm once this process is complete.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • Please note that due to hygiene reasons, bodysuits, socks and underwear cannot be returned if removed from their original packaging.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • Please make sure that the return form is enclosed with your goods – no form may result in your return not being processed

International Returns Policy

All items must be returned within 14 days of receipt of the order.